Guest relationships
Turn a completed experience into the next booking
Use customer profiles, consent, segments, memberships, gift cards, reviews, and timely communication to keep the relationship moving.
Know the relationship
Bring booking history, preferences, consent, credits, and communication into one customer view.
- Customer profiles and segments
- Memberships that can renew automatically
- Consent-aware email with one-click unsubscribe
Follow up with purpose
Use the booking outcome and guest context to trigger relevant next steps.
- Automatic reminders and review requests
- Campaign and recovery workflows
- Staff handoff when automation is not enough
How it works
Where to start
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01
Capture the customer
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02
Respect preferences
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03
Choose the next relevant message
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04
Measure repeat behavior
Questions before launch
Straight answers before you decide.
Can TicketOpus start with one workflow?
Yes. The platform is designed so an operator can begin with direct booking or another priority workflow and add connected capabilities as the operation matures.
Does TicketOpus support an existing website?
Yes. Add the booking widget to your current site, or build a new site with the TicketOpus website builder.
How should we evaluate a migration?
Start with future bookings, catalog and schedules, customer records, payments and balances, integrations, domains, reporting, and the staff workflows that must work on launch day.
Are all integrations live today?
No. Stripe payments, the External API, webhooks, and SCIM directory sync are live. QuickBooks, Xero, OTA marketplaces, and Google Things to Do are not connected yet, so check with us about any connection your launch depends on.